What if I want to leave the program?
You can unsubscribe at any time. We make it easy. For text: Reply “Stop” to the number 43386 and the messages will stop. For email: Click on the unsubscribe link at the bottom of any email from us.
What are you doing with my information?
Your information is used to enhance your access to PrEP, personalize the information you receive, support you throughout your PrEP journey, provide additional information and functionality upon request, and for other purposes. See complete terms and conditions for more information. We don’t use the information you provide to evaluate whether you should seek medical care. [...]
Why is my phone saying there could be an extra cost?
Some cell phone providers will automatically deliver a pop-up message about additional charges. However, there is no extra cost beyond your current plan. Contact your service provider if you have questions.
What are the benefits of PrEP Concierge?
PrEP Concierge delivers helpful, personalized information directly to you. It keeps you on track with real-time answers to your questions, appointment and medication reminders, a library of information, and more! Even if you’re not yet taking PrEP, the Concierge is a supportive resource to help you learn more about it.
Do I have to be on PrEP to use the PrEP Concierge?
No. If you’re considering starting PrEP or are just curious about PrEP, we encourage you to enroll. Our PrEP Concierge is full of great information if you’re interested in learning more.
Do I have to be a patient at EveryYou to use PrEP Concierge?
No. We encourage anyone who is using PrEP or is interested in PrEP to enroll. It’s a great resource for you AND your loved ones!
How much does PrEP Concierge cost me?
It’s free! Although your standard data and text message rates from your phone plan may apply.
What is PrEP Concierge?
PrEP Concierge is a free digital tool that interactively guides you through your PrEP journey. It’s customized to your lifestyle and personal needs. It even connects you directly with your care team in case you run into questions about your care and using PrEP.
If I’m on my parents’ insurance, will they find out that I’m on PrEP?
Our health centers keep your visits and treatment information confidential. In New York, you do not need parental consent for HIV/STD testing and treatment over the age of 13. However, it is possible that your health insurance company may send some information about your PrEP services, such as an explanation of benefits, to the policyholder [...]
